FAQs

Square or rectangle-cut files must adhere to the following specifications for print-ready art.

• The artboard should match the desired print size for your sign.
• We require high resolution PDF files for submission.
• Your print-ready files should NOT contain printer marks like crop marks, print registration marks, and bleed.
• Flatten your files to make sure that text, images, & special effects remain intact and do not move or vanish when loaded into our software. Pay particular attention to this if your files have special effects such as glows, transparencies, or drop shadows. 

To find out more, refer to our Art Specification Guide for more details. Please refer to the Custom Cut Specification Guide for custom-cut files.

Yes, fonts must be converted to outlines as we do not store fonts. 

Please ensure your files are in CMYK format as we print using this color model. Creating artwork in a different color space can lead to inaccurate color printing. When creating your artwork, use the CMYK color mode for your colors.

Color matching is not a service we provide. When needing a specific color, remember to construct your artwork in CMYK using the Panton Coated Color Bridge. Our printing services do not cover metallic, fluorescent, or reflective colors. 

Any shape other than a square or rectangle must include a cut line. Please follow these instructions: 

• Create a 1pt. vector path around your desired CUT area in a separate layer from the artwork.
• Color Type must be Spot Color - No process colors 
• Color Mode must be CMYK - No RGB or Lab Colors  
• CUT path must only be 100% Magenta - No RGB or Lab Colors
• 1/4" color bleed to the outside of the cut path area
• As few path anchor points as possible - "Simplify..." vector paths                                                                                                                                                                                                                                                                                                                                                                                                       Please refer to the Custom Cut Specification Guide for visuals and additional information. 

Orders may be sent to sales@supremecolor.com, or feel free to contact us at (985) 875-7800 and one of our awesome team members will work closely with you to fulfill your order. If you have large files to transfer, you may upload them to supremecolor.wetransfer.com.

If an order calls for a unique cut, make a vector cut path on a separate layer in Adobe Illustrator. Apply 100% magenta spot color to the path and update its name to CUT (uppercase) in the swatches palette.  A cut line is mandatory for any shape that is not a square or rectangle.  

Please refer to the Custom Cut Specification Guide for visuals and additional information.

When using raster artwork, make sure it is built to size at the appropriate resolution: 300ppi for posters and decals, 150ppi for rigid signage, and 75ppi for banners. Scaling up raster artwork that was originally created at a smaller size will result in a pixelated appearance.

Each of our vinyl and mesh banners comes with #2 grommets placed every 2 feet. For custom grommet placement, email your order to sales@supremecolor.com and add it to your purchase order or your order details. 

 For horizontal oriented signs, unless otherwise requested, prints are oriented with vertical flutes, which allows stakes to be easily inserted. (Flutes are the open channels inside the corrugation.) For 18"x24" vertical oriented signs, please request vertical flutes for stakes.

Production of your order will not proceed until payment requirements are fulfilled and proof approval (if requested) is obtained. Should you require any modifications after attending to these matters, please contact us without delay at (985) 875-7800  to speak with a member of our customer service team.

Our standard turnaround time is approximately 2 to 3 days from final artwork approval. If you have a rush order, please contact us directly at (985) 875-7800 or Sales@Supremecolor.com and we’ll be happy to work with you to meet your in-hands date.

Digital proofs are available upon request for all product orders. Your order's turnaround time may be extended an additional day if a proof is required.

Artwork for our large format printing services should be submitted in PDF format. For more details, please see our artwork guide here.

Do not include a bleed line for signs that are square or rectangular in shape. Create your file at print-size and our software will handle the bleed for you. 

For custom cut shapes in your order, a minimum of 1/4" bleed is required. The Custom Cut Specification Guide provides visuals and additional information for your reference.

To ensure proper formatting, all fonts must be converted to outlines and images flattened. Make sure to include the linked files. 

We calculate discounts based on the quantity ordered for each product.

Shipping transit times are based on location and commonly range anywhere from 1-4 days for ground shipments. As of May 2021, transit times for all carriers are not guaranteed. 

We acknowledge the importance of timely delivery for your customers’ orders. Supreme Color is committed to collaborating with you and the carrier to address any delays or damages. Once your order is shipped, we cannot control the transit times as shipping companies are independent of Supreme Color. In the event of shipping delays, we are not liable for any late deliveries of your order.

Pricing is based on a combination of factors such as material, size, and quantity. We do offer estimates prior to placing an order for any product, including trade yard signs or trade vinyl banners. If you need an estimate prior to ordering, please include as many details about your product as possible. This will help our team give an accurate quote for your project.

Our standard shipping carrier is Federal Express, and we offer flat-rate shipping on standard boxes. Non-standard orders are calculated under Supreme Color’s shipping rates and are based on size, weight, and shipping address. We use UPS upon request and will accommodate for 3rd party shipping. If you have specific shipping requirements, we are ready to help! Contact us at (985) 875-7800 or sales@supremecolor.com.

We ship all orders blind and can drop-ship orders as well. If your order needs to be split, we can ship to multiple destinations. Give us a call today at (985) 875-7800 for all inquiries related to multiple destination shipments and drop-ship orders.

While we do our best to ensure accuracy on shipping estimates, they may not always be correct. We will contact you immediately if there is a discrepancy on the shipping cost.

We sell to trade businesses only, so asking for a resale certificate is the fastest way to verify companies are in the printing trade or associated with the printing trade. Having a tax ID also allows us to eliminate sales tax for Louisiana businesses. Contact us today at (985) 875-7800 or sales@supremecolor.com for all inquiries related to your printing needs!

We currently accept checks and credit card payments (Visa, MasterCard, Discover, and American Express). We also accept ACH and wire transfer payments. Call us at 985-875-7800 to speak with one of our eager customer service agents for details.

Your orders and graphic files can be retrieved when you are logged into your account. If you do not see a previous order, feel free to contact us via email at sales@supremecolor.com or by phone at (985) 875-7800.