We require print-ready art per the following specifications:
- The artboard itself should be at actual size.
- Please submit high resolution PDF files - Vector artwork is best.
- Include all supporting art (font, linked images, etc.).
- Please do not include printer marks such as crop marks and print registration marks in your print-ready files.
- To ensure that text, images, etc. do not move or disappear from your file when loaded into our software, please flatten your files. This is especially important for files with special effects such as glows, transparencies, or drop shadows.
We prefer that fonts are converted to outlines and images embedded. If fonts are not converted to outlines, please provide TruType Fonts. Linked files should be included.
We print in CMYK format, so please provide your files in CMYK format. Artwork built in a different color space may not print the correct color.
If Pantone colors need to be matched, please specify this on your order. All critical Pantone colors must be plugged into the file as SOLID COATED SWATCHES. If multiple Pantone swatches are used in the file, all will be matched to solid coated unless otherwise specified. Spot ink colors like Pantone will not always reproduce correctly in print. We will make the closest possible approximation to most spot inks, but we cannot guarantee spot color matching. We do not print metallic, fluorescent, or reflective colors.
Any shape other than a square or rectangle must include a cut line. Please follow these instructions:
- Create a vector cut path.
- Assign the path to a spot color and rename it "cut" in the swatches palette (a colored outline is not a cut line).
- If your design needs specific grommet placement, drill holes, or scoring, please mark it accordingly.
Our online ordering system is specifically for standard substrates and sizes. If you are working on a project that requires a specific substrate, thickness, custom cut, or is a larger quantity, you may use the “Request a Quote” button in the top section of the page. You may also email us at firstname.lastname@example.org. Turnaournd time on quote requests is about 24 hours or less.
If an order requires a custom shaped cut, please create a vector cut path on a separate layer, then assign the path to a spot color and rename it "cut" in the swatches palette. Please note that a colored outline is not a cut line. Any shape other than a square or rectangle must include a cut line.
If raster artwork is used, it should be built to size at 300ppi for posters and decals, 150ppi for rigid signage, and 75ppi for banners. Raster artwork built smaller and scaled up to size will look distorted.
We use #2 grommets and standard grommet placement for our vinyl and mesh banners are every 2-3 feet.
For horizontal oriented signs, unless otherwise requested, prints are oriented with vertical flutes, which allows stakes to be easily inserted. (Flutes are the open channels inside the corrugation.) For 18"x24" vertical oriented signs, please request vertical flutes for stakes.
Please contact us immediately by phone at (985) 875-7800 if you need to make a change to an order you have just placed. If you requested a proof, your order will not go into production until you approve the proof.
Standard turnaround time is approximately 2-3 days from final artwork approval. Please contact us directly for rush orders.
Proofs are provided upon request. Turnaround time may be extended an additional day if a proof is requested.
Artwork should be submitted in .PDF format. Files with vector cut paths must be submitted in .PDF format. For more details on art guidelines, click here.
We do not require a bleed line. Create your file at-size and our software will automatically add the bleed.
Yes, all fonts should be converted to outlines and images embedded. Linked files should be included.
Payments & Shipping
Discounts are applied per product depending on the quantity ordered.
Shipping transit times are based on location and commonly range anywhere from 1-4 days for ground shipments. As of May 2021, transit times for all carriers are not guaranteed.
We understand that it is important that your customer receives their order in a timely manner. Therefore, when possible, Supreme Color began adding an additional day to transit times. Once your order ships, we have no control over transit times as shipping companies are a separate entity from Supreme Color. We are not liable if your order does not arrive on time due to shipping delays.
Our standard carrier is Federal Express. We offer flat rate shipping of $15 on standard boxes, per box. All other shipments are based on size, weight and shipping address.
Yes, we drop ship orders. On the shipping page, click the edit button by the shipping address to add your customer's shipping address. For multiple shipping locations, please contact Supreme Color at (985) 875-7800. All orders are shipped blind.
While we do our best to ensure accuracy on shipping estimates, they may not always be correct. We will contact you immediately if there is a discrepancy on the shipping cost.
We sell only to trade businesses and state law requires that we verify your status as a tax paying entity, therefore allowing us to eliminate sales tax on your orders.
We currently accept Checks and Credit Card payments (Visa, MasterCard, Discover and American Express). We also accept ACH and Wire Transfer payments.
Your orders and graphic files can be retrieved when you are logged into your account. If you do not see a previous order, feel free to contact us via email at email@example.com or by phone at (985) 875-7800.